Shipping & Returns

Shipping Policy

All orders are shipped within one business day.

India: Standard Shipping (2 to 7 business days) INR 80. Free standard shipping on orders above INR 500.

International Shipments: Check the shipping cost at the time of checkout.

Custom Duty, if applicable, to be paid by the consumer directly to the courier service. It is not covered in the shipping cost.

Return & Exchange Policy

Step 1

Raise a return/replacement request within 2 days from the date of delivery, if you’ve received wrong, expired, damaged product(s). Please raise a request here with order and contact details to sales@spurtz.ai

 

Step 2

Give us 2 working days to review your return request.

 

Step 3

After reviewing your return request, we will send our courier partner to pick up the products delivered to you.

Step 4

After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.

 

Under what conditions can I return/replace my product?

Wrong product delivered

Expired product delivered

Damaged product delivered – Physical damage/ tampered product or packaging

 

Under what conditions return/replacement requests will not be accepted?

Opened/used/altered products.

Original packaging (cartons, labels, etc.) missing.

The return/replacement request is generated after 2 days from the date of delivery.

 

How are returns processed?

Once you request to return a product, a pick up is organized for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.

How will I receive the refund for my returned product?

In case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made from within 7 business working days.

 

How long does it take to receive a refund for a returned product?

We will process your refund within 7 business days in case of cancellation of an order. In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 2 weeks after the return has been picked up.

 

Can I return part of my order?

Yes. You can return any products that are eligible for returns within 2 days of delivery.

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